Council meetings will take place via Zoom.
Any members of the public who wish to participate in meetings are requested to contact the Town Clerk by emailing email@example.com in advance of the meetings.
Members of the public who would like to observe the meeting but do not wish to participate may do this by clicking HERE.
Latest Covid-19 information
Please note that all this information is subject to change due to these uncertain times. Please do let us know if you would like your business or organisation to be included on the list by emailing firstname.lastname@example.org
If you know someone who needs signposting to help but doesn't have internet access, please ask them to call 01752 897035 - The Watermark Information Line - open 9am to 5pm Monday to Friday and they will assist.
Please click on the drop down sections below to explore the wide range of information and support which is available
Emergency Welfare Fund and Emergency Helpline
South Hams District Council have established an Emergency Welfare Fund which is designed to ensure that people waiting for their first universal credit payment are not left in hardship. Due to the lockdown, the administration of this fund prevents us giving out cash. However, if you or someone you know has an urgent need for essential items and is unable to meet the immediate cost please advise them to make an application online, click here for website or by calling: 01803 861297 Examples of payments that may be made would be to top up a gas card or electricity key where no other option is available. The fund is not intended to purchase food where a food parcel would be available.
South Hams District Council are offering a hotline number for residents needing help and support during the Coronavirus outbreak. The number, which will be open from 9 a.m. until 5 p.m., Monday to Friday, will be answered by the Community Co-ordination Team at the Council. Outside of these hours an answerphone service will be available. The team can help people with a wide range of queries, such as where to get additional help and support, as well as putting residents in touch with their nearest community support group. The hotline is intended for people who can’t access the information and support available through the council’s websites or social media. The Community Support number for The South Hams is 01803 861297.
Devon County Council Covid19 Emergency Helpline - 0345 155 1011 – social care help, voluntary assistance via the Government schemes and DCC network, also problems with the Government food parcels via this number
Local Shops and Support
Ivybridge Foodbank - Still in operation and a well stocked foodbank still although not delivering at the moment. Wednesdays 13.00 - 15.00. Click here for link to website or here for Facebook - Updated 01.04.2020
Ring and Ride - Also possibly collecting shopping lists from local people, doing their shopping and bringing it back to their doors - Updated 19.03.2020
Coronavirus Facebook page - Ivybridge specific Support page for residents of Ivybridge. Collating local volunteers - Click here for link to group. Updated 24.03.2020
The Sportsmans - Bread, milk, bacon, cheese, butter, pasta, rice and vegetables please get your order to us for next day delivery to the Sportsmans inn (bread orders must be in by 1p.m.) There will be no mark-up! this is a Click here for link to facebook page - Updated 24.03.2020
Friary Mill - Open 8.30am - 2.30pm from Thursday 14 May. Updated 15.05.20
Hettie's coffee shop - Closed - Updated 30.03.2020
Nandon Indian - Open for deliveries only. Orders taken from 4pm, deliveries start at 5pm. Please order online. Updated 09.04.2020
Newsomes (Opticians) - Business as usual - Updated 24.03.2020
Lloyds Bank - open apart from Saturday morning - Updated 24.03.2020
Wool Shop - Closing for forseeable future - Updated 24.03.2020
Creations - Closing for forseeable future - Updated 24.03.2020
The Gallery - Closing for forseeable future - Updated 24.03.2020
Your Home Let - office is currently closed, dealing with all enquiries by email email@example.com
Lawsons - DIY and pet shop is now open. Still taking orders over the phone or online either for delivery or click and collect from store. Click here for website or call 01752 897384 - Updated 14.05.2020
Kelly Dogroom - Closed for forseeable future - Updated 24.03.2020
Country Maid Sandwich Shop - Open from 18 May Monday to Friday 7am - 2pm. Please note reduced menu and only one member of staff working. To place orders please call 01752 698469 - Updated 14.05.2020
Nature's Larder - Open 10am - 3pm Monday to Saturday and telephone orders on 01752 894197 - Updated 30.04.2020
Coop Ivybridge - Open as usual plus offering extra initiatives like their own donations to Foodbanks plus £20 voucher every week for each child entitled to Free School Meals. Updated 26.03.2020
Tesco Lee Mill - Open but currently not 24 hour, opening hours 8am – 10pm apart from Sundays, 10am – 4pm. Open for the elderly and vulnerable from 9am – 10am, Mondays, Wednesdays and Fridays. Updated 26.03.2020
Gribbles Butchers - Open, also taking orders for delivery, please call 01752 893030 or online - Updated 26.03.2020
Takeaway - 7 Fore Street Closed for refit - Updated 24.03.2020
Ivybridge Fish Bar - Now open for call and collect 12pm - 8.30pm. Please call 01752 657324 to place your order.
Becky Hickman Yoga - Becky has started doing her classes online for those that want to continue practising from home. Her FB page has the details. Please click here for website and here for facebook page. Updated 26.03.2020
Post Office - Open 9-12 apart from Saturdays. Social distancing required when queuing Updated 30.03.20
Erme Pet Food Supplies (Glanvilles Mill) - Open as usual. Updated 26.03.20
Bupa Dentist - Open for emergencies. Updated 26.03.20
Countrymans Choice Farm Shop (Near Endsleigh Garden Centre) - Open. Updated 26.03.20
Ivybridge Memory Cafe - currently closed
Online Local Radio - Daily chat and music. Monday to Friday, and also Sundays. 09.00 - 11.00 from a local Ivybridge resident. Click here for link. Updated 30.03.20
Lloyds Bank - Open 10am - 2pm Monday to Friday.
Boots - Open Monday - Saturday 9am - 5.30pm (closed from 1pm - 2pm). Pharmacy closes at 1pm on a Saturday
Hearing Aid Batteries - NHS - take Brown Book to Station Road surgery and ask there for batteries. If you got your aid from Boots or Specsavers etc contact where you got the aid from to obtain batteries. If you usually use the Action on Hearing Loss service in the Library, please call 01752 897035 or email firstname.lastname@example.org
Prescriptions - if you need home delivery, and the local pharmacies are unable due to workloads, where possible you can use Pharmacy2u click here for link, Lloyds pharmacy click here for link or Boots click here.
Pharmacies are happy for volunteers to pick things up as long as they have the name and address.
To pay for prescriptions, Ivybridge Pharmacy and Day Lewis have confirmed that they will accept payment over the phone (Boots are not able to offer this). Alternatively for repeat prescriptions, patients may sign up for pre payment certificate by clicking here or here. NB: only for repeats.
Free Therapy during Covid-19 outbreak - The Devon Clinic CIC and The Devon School of Hypnotherapy are proud to announce the COVID-19 Talking Therapy Service. A telephone and video calling service providing the community with a safe outlet to express their thoughts, feelings and worries. Professional therapists are on hand to listen and provide practical and positive advice as well as coping strategies during this difficult time. Sessions are available Monday to Friday from 9 am to 9 pm. Please click here. Updated 09.04.20
Urgent Dental Care - If you need to see a dentist urgently you should call the practice you are registered with. If you are not registered with a practice, you should call 03330 063300 or email email@example.com
South Hams District Council also have a list of businesses within the South Hams on their website. Please click here
Young Devon - Still offering wide range of services for young people in Devon, including Wellbeing Support, Accommodation Support, Skills Support, Sexual Health Advice and more. Call 07894 724610 or click here
National Support and Advice including Mental Health Support
Age UK - Open 8am - 7pm every day - Offering advice on Coronavirus and signposting to services. Click here for link or Tel: 0800 678 1602. Updated 20.03.2020
British Heart Foundation - Heart Helpline is for medical enquiries. Phone open Mon to Fri 9am - 5pm 0300 3303311. Click here for website. Updated 20.03.2020
Mind Charity - Phone 0300 123 3393 Mon to Fri 9am - 6pm or click here for website. Updated 20.03.2020
The Silver Line - FREE confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day 0800 470 8090 or click here for website. Updated 20.03.2020
Samaritans - 20-21 Oxford Place, Plymouth PL1 5AJ. 24 hour helpline for any mental health issue including crisis 01752 952800 or click here for website. Updated 20.03.2020
At a Loss - At a loss provides information about local and national bereavement support 9am - 9pm 01524 782910 or click here for website. Updated 20.03.2020
Survivors of Bereavement by Suicide - We exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Call 0300 111 5065 or click here for website. Updated 20.03.2020
The Mix - Online support Webchat for 10-18 year olds, online counselling for up to 28. Group chat, general chat, helpline, email and text support and webchat 0808 808 4994. Click here for website. Updated 20.03.2020
Respect - perpertrators of domestic violence - Men who abuse their female partners (straight or bi), Men who abuse their male partners (gay or bi), Women who abuse their partners, Frontline workers working with domestic violence perpetrators and families/friends who are concerned. Tues/Thurs 10am - 4pm call 0808 802 4040, email firstname.lastname@example.org or click here for website. Updated 20.03.2020
The British Legion Devon and Cornwall Area Office - 174 Armada Way, Plymouth PL1 1LB. Supports with acclimatising on leaving the army, care and independent living, physical and mental health, housing, money, benefits, employment, community connections, grants. Call 0808 802 8080 8am - 8pm or click here for website. Updated 20.03.2020
Helpful Peeps - online neighbourhood community. Click here for website. Updated 20.03.2020
CRUSE (Bereavement) - Face-to-face, online or telephone 6 x 1 hour sessions. 0300 330 5466 or National Helpline 0808 808 1677 (free), or email email@example.com. Click here for website. Updated 20.03.2020
Bereavement and Loss Online Database - Provides details and contacts of supporting agencies for bereavement for children, adults who have lost children, adults, loss of pets, loss of any significant other. Some sites may only provide online or phone support - see individual agency. Click here for website. Updated 20.03.2020
Childline - Anyone under 19 who has any worries or concerns. Call 0800 1111. Click here for website. Updated 20.03.2020
Young Minds - 24 hour urgent help. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Text YM to 85258. Click here for website. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. Updated 20.03.2020
Mental Health SEAP C/O Plymouth Highbury Trust - 207 Outland Road, Plymouth. Mental health, care act, health complaints and DOLS. Call 0300 343 5719 or click here for website. Updated 20.03.2020
CALM (campaign against living miserably) - Men's help. 0800 58 58 58 Telephone line open 5pm - midnight. Click here for website. Updated 20.03.2020
Elefriends (MIND) - Online community for those with depression and anxiety. Click here for website. Updated 20.03.2020
Helpline Partnership - covers all areas including veterans, older adults, bereavements, employment, family and parents, gender identity, health, HIV and aids, housing and homelessness, immigration and asylum, Learning disability, legal, civil and welfare rights, lesbian gay and bisexual, mental health, missing persons, money and debt, occupations and forces, older people, pregnancy, prisoners and reoffenders, rape and sexual abuse and terminal illness. Click here for website. Updated 20.03.2020
Action on Hearing Loss - able to provide hearing check down the phone. Advice and guidance on all aspects of hearing loss, rights, benefits etc. Click here for website. Updated 20.03.2020
Marie Curie - Support when you need it if you or someone you care about is living with a terminal illness. Companionship/support/practical help/Helper Volunteers. Call 0800 090 2309 or click here for website. Updated 20.03.2020
Veterans Gateway - online resource Information about a variety of issues for veterans, from housing, health to mental health and money. Click here for website. Updated 20.03.2020
Be Our Guest - Contact the Elderly - conversation and chats. 01934 316578 or click here for website. Updated 20.03.2020
Clic Sargent - Support with advice and guidance - children, teens and young adults. Advice re: finances and financial support, bereavement support. Click here for website. Updated 20.03.2020
Self Injury Support - Offer self help material, safe space to talk or text, information and support. For girls and women. up to the age of 24. Call 0808 800 8088 or text 07537 432444. Click here for website. Updated 20.03.2020
Papyrus (prevention of young suicide) - Free helpline for young people who are feeling suicidal or if you are worried about a young person. Call 0800 068 4141, email firstname.lastname@example.org or click here for website. Updated 20.03.2020
Men's Advice Line - Confidential helpline for men experiencing domestic violence from a partner or ex-partner. We help by giving you time to tell your story, offering emotional support, providing practical advice, signposting you to other services for specialist help. Call 0808 801 0327, email email@example.com or click here for website. Updated 20.03.2020
SSAFA - Soldiers', Sailors', and Airmen's Families Association. SSAFA can help provide practical, financial and emotional support for service personnel, veterans and their families. National organisation with local offices. Call 0808 802 1212 or 01752 553 414, or click here for website. Updated 20.03.2020
Kooth - XenZone is a provider of online mental health services for children, young people and adults. Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use. Click here for website. Updated 20.03.2020
Macmillan Cancer Support - Mustard Tree Macmillan Centre, Level 3 Derriford Hospital. Help support and advice - living with and beyond cancer. Call 01752 763672 or click here for website. Updated 20.03.2020
HMRC Government - Register to get coronavirus support if you're extremely vulnerable - you can also register on behalf of someone else. Click here for website. Updated 24.03.20
Giving World - Free Supplies of clothing, food Items, toiletries, cleaning and household products so the most vulnerable people in our communities can stay safe and well. Browse the available products here. If you are not already registered with us to access free of charge business surplus stock, please click here to register. firstname.lastname@example.org Updated 24.03.2020
Mental Health UK - Publication about looking after your mental health during Coronavirus. Click here for website. Updated 26.03.20
Government - Advice on safeguarding volunteers. Click here for website. Updated 26.03.20
A great article on understanding how we might be feeling about the pandemic. Click here for website. Updated 26.03.20
Isolation Notes - To reduce the burden on GP practices a new online system is now live for patients to be emailed a digital isolation note. Click here for website. Updated 27.03.20
Mental Health Apps - Mental health apps recommended by the NHS - Click here for link. Updated 30.03.20
Rethink - Ideas and stories about managing your mental wellbeing during Covid-19 outbreak - Click here for link. Updated 30.03.20
NHS Every Mind Matters - Tips and advice to help with mental wellbeing during isolation - Click here for link. Updated 30.03.20
Independent Age - Information and advice about residential care, care at home, going into hospital, housing, NHS Continuing Healthcare and many more issues. Advice line 8:30am to 6:30pm, Monday to Friday and 9am to 1pm Saturdays 0800 319 6789. Click here for link. Updated 31.03.20
Ability Net - Can teach people (elderly and/or disabled) to do online shopping REMOTELY free of charge. The client needs a computer, internet access, email and a phone. Call during office hours 0800 269 545 or click here for link. Updated 31.03.20
Crisis Line - 0300 555 0334 . Updated 16.04.20
NHS website - List of helplines for stress, anxiety and depression. Please click here for website. Updated 16.04.20
Safe Lives - Resource for those suffering Domestic Abuse during Covid-19. Please click here for website. Updated 20-04-20
Anna Freud Centre for Children and Families - Range of resources for supporting young people's mental health during Covid-19. Please click here for website. Updated 20-04-20
National Autistic Society - Supporting people with an autistic spectrum disorder. Please click here for website. Updated 20-04-20
Dementia UK - Information on Covid-19 for people affected by Dementia. Please click here for website. Information for Families looking after someone with Dementia. Please click here for website. Updated 20.04.20
Coronavirus Appeal - Launched by the National Emergencies Trust to help those most affected by the coronavirus outbreak. Click here for website. Updated 20.04.20
National Academy for Social Prescribing - A personalised Plan Wellbeing Template - can use with clients or individuals. Can help support anyone who is anxious or worried and needs a structure. Click here for template. updated 20.04.20
Suggestions to Keep You Entertained
Opera - Free live streaming during Covid-19 outbreak - Click here for link. Updated 30.03.20
Colouring - Free colouring books to download - Click here for link. Updated 30.03.20
NHS Exercise - Physical exercise ideas for older adults - Click here for link. Updated 30.03.20
NHS Sitting Exercise - Sitting Exercises - Click here for link. Updated 30.03.20
National Theatre - Streaming a free play every Thursday night at 7pm via it's Youtube channel. Click here for link. Updated 30.03.20
Joe Wicks The Body Coach - 30 minute live workouts Monday to Friday 09.00 - 09.30, aimed at children but suitable for all ages. Note: you need to subscribe to his YouTube channel in order to be able to watch them. Click here for link. Updated 30.03.20
Sport England - Exercise from home. Click here for workout ideas. Updated 28.04.20
Meditate in a Minute - Mindfulness for free from Home . Click here. Updated 28.04.20
If you, or a friend or relative, has a medical condition which makes you extremely vulnerable to coronavirus (COVID-19) and you have not received a letter from the NHS telling you that you’re clinically extremely vulnerable or been contacted by your GP or hospital clinician, you can register here for extra Government support: https://www.gov.uk/coronavirus-extremely-vulnerable or call 0800 0288327
Shielders can now self-refer to the NHS Volunteer Responders/RVS service for support by calling 0808 196 3646. Please note, this is only for individuals identified as high risk who have received a letter asking them to self-isolate.”
They offer various services:
- Community Support: Provides collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.
- Patient Transport Support: Provides transport for patients who are medically fit for discharge or to support patients going to NHS appointments.
- NHS Transport Support: Provides transport for equipment, supplies and/or medication between NHS services and sites. Also involves assisting pharmacies with medication delivery.
The Office for the Police and Crime Commissioner is concerned that there may be an increase in domestic abuse, hate crimes, fraud and sexual exploitation as a result of the effect of Covid-19. Anyone being subject to any of these crimes should contact the Victim Care Unit which is based in Exeter:
Crimes can also be reported anonymously on 0800 555 111 which is the number for Crimestoppers
We have taken the decision to suspend our face to face services in light of the Coronavirus outbreak. Therefore we are not currently offering advice to the public from our offices or outreach. We apologise for any inconvenience.
We would like to reassure you that our staff and volunteers continue to work behind the scenes and we are able to offer support in the following ways:
Please contact Adviceline: 03444 111 444 (Monday - Friday 9am - 4pm)
Whatsapp 07497 758779
Click here for website.
Also, we would encourage those who can to make sure they use trusted information sources to answer their questions. These include:
Please do have a look at this booklet. It contains lots of useful information including the signs and symptoms to look out for, help if you are feeling anxious, ideas for indoor exercise and activities for adults and children and more.
The Police have issued some helpful guidance in the form of a series of FAQs. Click here to access their page
If your child is struggling to understand what is happening, perhaps this book may help. Please click here to view.
Sadly there have been a number of reports of coronavirus-themed phishing emails, which trick recipients into opening malicious attachments allowing the theft of their personal information or financial details. Some of the emails claim to be from a research group mimicking the World Health Organisation (WHO) or US Centres for Disease Control and Prevention (CDC). They claim to provide the victim with a list of active infections in their area if they click on a link to a credential-stealing page, or make a bitcoin donation.
Other fraudsters are tricking people into clicking on a malicious link to a newsletter with coronavirus updates, sending investment and trading advice on how to take financial advantage of the economic downturn or directing people to a fake HMRC website offering tax refunds.
There have also been reports of burglars posing as NHS workers testing for the illness in order to gain entry to properties. The Metropolitan Police has also issued a warning over thieves who offer to do shopping for elderly people confined to their homes, and then keep their money.
A Message from The Mayor of Ivybridge, Cllr Ann Laity
In these frightening and fast-changing times, I would like to reassure you that your Town Council is continuing to work to the best of our ability to help and support you in whatever ways we can.
The Town Hall is currently closed to visitors but staff are still dealing with telephone calls (01752 893815) and email messages (email@example.com).
We are recommending that, wherever possible, people shop online but we recognise that some people have no access to internet services. For those people, there is a helpline where a human being will be able to direct you to a service, local businesses or vetted volunteers who can help with the problem. The number for this is 01752 897035. This information is also available on our website below.
The Deputy Mayor is leading the Ivybridge Town Council Community Resilience Steering Group, through which a team of Councillors and enthusiastic, local volunteers are monitoring the ever-moving situation.
It is so difficult in these fluid circumstances to give precise advice but we continue, like everyone else, to try to keep in touch with all the news broadcasts and emailed updates from the Government.
We urge you, please, to follow the guidelines and stay at home wherever possible. To those who are still working in a key-worker capacity, please take very great care of yourselves and thank you.
To those 'cocooned' at home, in self-isolation, please keep in touch - remotely - with your family and friends as far as you can. It's not a lot of fun giving a hug on the phone but for now safety is paramount.
Thanks and very best wishes to everyone.
Cllr Ann Laity
Ivybridge Town Mayor
Town Hall Closure to Visitors - From midday Thursday 19 March until Further Notice
In an effort to limit the Covid-19 virus spreading, and in the interest of the health and wellbeing of the staff and public, the Town Hall is now closed to visitors.
In accordance with Government advice meetings at the Town Council have been suspended until further notice. More information will be posted online, via social media and noticeboards when we are able to recommence holding public meetings.
We are however endeavouring to function as normal and continue with the statutory services of the Council and remain contactable by phone on 01752 893815, or by emailing firstname.lastname@example.org. Town Councillors’ details can also be found by visiting www.ivybridge.gov.uk listed under Council Business.
We are endeavouring to provide up to date information and respond to any queries. If your query relates to COVID-19 we will signpost you to the help you require.
Thank you for your understanding.
The Town Council's offices are located in the Town Hall, Erme Court, Leonards Road, Ivybridge, PL21 0SZ.
Tel 01752 893815
Fax 01752 896488
Personal visitors are welcome to call into both the Town Hall and into the town's Information Centre located in The Watermark nearby.
There are three tiers of local government with areas of responsibility in Ivybridge - Devon County Council, South Hams District Council and Ivybridge Town Council. Ivybridge is divided into 2 different wards: Ivybridge East and Ivybridge West. The Town Council comprises 16 elected members - 8 for each ward- who work for the town in a voluntary capacity. The person acting as Town Mayor is elected annually in May, and Town Council elections are held every four years.
Ivybridge Celebrates Peace in Europe
Following Government guidance the VE Day 75 community celebrations on Friday 8 May will be cancelled due to the Coronavirus emergency.
The Pageantmaster for VE Day 75 passes his sincere thanks to everyone who registered their event.