A Message from The Mayor of Ivybridge, Cllr Ann Laity

Dear Residents

In these frightening and fast-changing times, I would like to reassure you that your Town Council is continuing to work to the best of our ability to help and support you in whatever ways we can.

The Town Hall is currently closed to visitors but staff are still dealing with telephone calls (01752 893815) and email messages (townclerk@ivybridge.gov.uk).

We are recommending that, wherever possible, people shop online but we recognise that some people have no access to internet services. For those people, there is a helpline where a human being will be able to direct you to a service, local businesses or vetted volunteers who can help with the problem. The number for this is 01752 897035. This information is also available on our website below.

The Deputy Mayor is leading the Ivybridge Town Council Community Resilience Steering Group, through which a team of Councillors and enthusiastic, local volunteers are monitoring the ever-moving situation.

It is so difficult in these fluid circumstances to give precise advice but we continue, like everyone else, to try to keep in touch with all the news broadcasts and emailed updates from the Government.

We urge you, please, to follow the guidelines and stay at home wherever possible. To those who are still working in a key-worker capacity, please take very great care of yourselves and thank you.

To those 'cocooned' at home, in self-isolation, please keep in touch - remotely - with your family and friends as far as you can. It's not a lot of fun giving a hug on the phone but for now safety is paramount.

Thanks and very best wishes to everyone.

Cllr Ann Laity

Ivybridge Town Mayor


Latest information compiled by the Community Connector and others

(currently being updated and formatted)

Please note that all this information is subject to change due to these uncertain times. Please do let us know if you would like your business or organisation to be included on the list by emailing info@ivybridgewatermark.co.uk

If you know someone who needs signposting to help but doesn't have internet access, please ask them to call 01752 897035 - The Watermark Information Line - open 9am to 5pm Monday to Friday and they will assist.

If you, or a friend or relative, has a medical condition which makes you extremely vulnerable to coronavirus (COVID-19) and you have not received a letter from the NHS telling you that you’re clinically extremely vulnerable or been contacted by your GP or hospital clinician, you can register here for extra Government support: https://www.gov.uk/coronavirus-extremely-vulnerable

The Police have issued some helpful guidance in the form of a series of FAQs. Click here to access their page

Local Shops and Support

Ivybridge Foodbank - Still in operation and a well stocked foodbank still although not delivering at the moment. Wednesdays 13.00 - 15.00. Click here for link to website or here for Facebook - Updated 01.04.2020

Ring and Ride - Also possibly collecting shopping lists from local people, doing their shopping and bringing it back to their doors - Updated 19.03.2020

Coronavirus Facebook page - Ivybridge specific Support page for residents of Ivybridge. Collating local volunteers - https://www.facebook.com/groups/531957937733373/538531493742684/ Updated 24.03.2020

The Sportsmans - Bread, milk, bacon, cheese, butter, pasta, rice and vegetables please get your order to us for next day delivery to the Sportsmans inn (bread orders must be in by 1p.m.) There will be no mark-up! this is a service for the Community. - 01752 892280 BUT please send all requests and enquirers through FB Messenger - https://www.facebook.com/TheSportsmansInnIvybridge/ - Updated 24.03.2020

Hettie's coffee shop - Closed - Updated 30.03.2020

Nandon Indian - Open for Takeaways - Updated 24.03.2020

Newsomes (Opticians) - Business as usual - Updated 24.03.2020

Lloyds Bank - open apart from Saturday morning - Updated 24.03.2020

Wool Shop - Closing for forseeable future - Updated 24.03.2020

Creations - Closing for forseeable future - Updated 24.03.2020

The Gallery - Closing for forseeable future - Updated 24.03.2020

Your Home Let - office is currently closed, dealing with all enquiries by email lettings@yourhomelet.com

Lawsons - Taking orders by phone and internet. Free deliveries and can also drop things outside their shop for collection - Updated 26.03.20200

Kelly Dogroom - Closed for forseeable future - Updated 24.03.2020

Country Maid Sandwich Shop - Closed - Updated 03.04.2020

Nature's Larder - Taking orders for deliveries but not open to go in as a customer - Updated 26.03.2020

Coop Ivybridge - Open as usual plus offering extra initiatives like their own donations to Foodbanks plus £20 voucher every week for each child entitled to Free School Meals. Updated 26.03.2020

Tesco Lee Mill - Open but currently not 24 hour, opening hours 8am – 10pm apart from Sundays, 10am – 4pm. Open for the elderly and vulnerable from 9am – 10am, Mondays, Wednesdays and Fridays. Updated 26.03.2020

Gribbles Butchers - Open, also taking orders for delivery, please call 01752 893030 or online - Updated 26.03.2020

Takeaway - 7 Fore Street Closed for refit - Updated 24.03.2020

Becky Hickman Yoga - Becky has started doing her classes online for those that want to continue practising from home. Her FB page has the details https://www.beckyhickmanyoga.co.uk https://www.facebook.com/beckyhickmanyoga/ Updated 26.03.2020

Endsleigh Garden Centre - Currently closed to the public but doing home deliveries. Click here for link or call 01752 914110. https://www.facebook.com/Endsleigh-Garden-Centre-part-of-The-Blue-Diamond-Group-689079311460071/ Updated 31.03.2020

Post Office - Open 9-12 apart from Saturdays. Social distancing required when queuing Updated 30.03.20

Erme Pet Food Supplies (Glanvilles Mill) - Open as usual. Updated 26.03.20

Bupa Dentist - Open for emergencies. Updated 26.03.20

Countrymans Choice Farm Shop (Near Endsleigh Garden Centre) - Open. Updated 26.03.20

Ivybridge Memory Cafe - currently closed

Online Local Radio - Daily chat and music. Monday to Friday, and also Sundays. 09.00 - 11.00 from a local Ivybridge resident https://www.omniumradio.online/ Updated 30.03.20

Lloyds Bank - Open 10am - 2pm Monday to Friday.

Hearing Aid Batteries - NHS - take Brown Book to Station Road surgery and ask there for batteries. If you got your aid from Boots or Specsavers etc contact where you got the aid from to obtain batteries.

Prescriptions - if you need home delivery, and the local pharmacies are unable due to workloads, where possible you can use https://www.pharmacy2u.co.uk/ or http://www.lloydspharmacy.com/en/info/online-prescription-services or https://www.boots.com/online-prescriptions

National

Age UK - Open 8am - 7pm every day - Offering advice on Coronavirus and signposting to services - 0800 678 1602 - https://www.ageuk.org.uk/information-advice/coronavirus/ - Updated 20.03.2020

Asthma UK - 9am - 5pm Mon to Fri plus online helpline 0300 2225800 https://www.asthma.org.uk/advice/resources/helpline/ & https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/ - Updated 20.03.2020

British Heart Foundation - Heart Helpline is for medical enquiries. Phone open Mon to Fri 9am - 5pm 0300 3303311 - https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health - Updated 20.03.2020

Diabetes UK - Mon to Fri 9am - 6pm - Online form: https://forms.diabetes.org.uk/contact-us - 0345 1232399 - https://www.diabetes.org.uk/about_us/news/coronavirus - Updated 20.03.2020

Mind Charity - Mon to Fri 9am - 6pm 0300 123 3393 https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/ updated 20.03.2020

SCOPE - Mon to Sat 8am - 8pm Sunday: 10am - 6pm 0808 800 3333 https://www.scope.org.uk/coronavirus-information/ helpline@scope.org.uk - Updated 20.03.2020

The Silver Line - FREE confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day 0800 470 8090 - https://www.thesilverline.org.uk - Updated 20.03.2020

Samaritans - 20-21 Oxford Place, Plymouth PL1 5AJ - 24 hour helpline for any mental health issue including crisis 01752 952800 - https://www.samaritans.org/how-we-can-help/support-and-information/if-youre-having-difficult-time/if-youre-worried-about-your-mental-health-during-coronavirus-outbreak/ - Updated 20.03.2020

At a Loss - online support 9am - 9pm At a loss provides information about local and national bereavement support - 9am - 9pm 01524 782910 - www.ataloss.org/griefchat Updated 20.03.2020

Survivors of Bereavement by Suicide - telephone support - We exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. 0300 111 5065 www.uksobs.org Updated 20.03.2020

The Mix - Online support Webchat for 10-18 year olds, online counselling for up to 28. Group chat, general chat, helpline, email and text support and webchat 0808 808 4994 www.themix.org.uk 20.03.2020

Respect - perpertrators of domestic violence - Men who abuse their female partners (straight or bi), Men who abuse their male partners (gay or bi), Women who abuse their partners, Frontline workers working with domestic violence perpetrators and families/friends who are concerned call 0808 802 4040, email info@respectonline.org.uk or http://respectphoneline.org.uk/ Tues/Thurs 10am - 4pm Updated 20.03.2020

The British Legion Devon and Cornwall Area Office - 174 Armada Way, Plymouth PL1 1LB 8am - 8pm Supports with acclimatising on leaving the army, care and independent living, physical and mental health, housing, money, benefits, employment, community connections, Grants 0808 802 8080 https://www.britishlegion.org.uk/get-support/local-community-connections/the-legion-near-you Updated 20.03.2020

Helpful Peeps - online neighbourhood community https://helpfulpeeps.com/ Updated 20.03.2020

CRUSE (Bereavemet) - Face-to-face, online or telephone 6 x 1 hour sessions. 0300 330 5466 or National Helpline 0808 808 1677 (free) Laraine Bridger www.cruse.org.uk devon@cruse.org.uk 3 month waitlist. Updated 20.03.2020

Bereavement and Loss Online Database - Provides details and contacts of supporting agencies for bereavement for children, adults who have lost children, adults, loss of pets, loss of any significant other https://www.ataloss.org/find-support/search Some sites may only provide online or phone support - see individual agency. Updated 20.03.2020

Grab a Life - Project Information about local and national bereavement support. https://www.ataloss.org/projects/grab-life Cost - although bursary may be available Small service, activities may be more than 6 months in advance. Updated 20.03.2020

Childline - Anyone under 19 call 0800 1111 www.childline.org.uk Updated 20.03.2020

Young Minds - 24 hour urgent help - all texts are answered by trained volunteers, with support from experienced clinical supervisors text YM to 85258 https://youngminds.org.uk/find-help/get-urgent-help/ Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. Updated 20.03.2020

Mental Health SEAP C/O Plymouth Highbury Trust - 207 Outland Road, Plymouth. Mental health, care act, health complaints and DOLS 0300 343 5719 www.seap.org.uk Updated 20.03.2020

CALM (campaign against living miserably) - Men's help. 0800 58 58 58 Telephone line open 5pm - midnight. https://www.thecalmzone.net/help/get-help/ Updated 20.03.2020

Elefriends (MIND) - Online community for those with depression and anxiety. Have to join community to use. Could use alias https://www.elefriends.org.uk/ Updated 20.03.2020

Helpline Partnership - covers all areas including veterans, older adults, bereavements, Employment, family and parents, gender identity, health, HIV and aids, Housing and Homelessness, immigration and asylum, Learning disability, legal, civil and welfare rights, Lesbian Gay Men and Bisexual, Mental Health, Missing Persons, Money and Debt, Occupations and Forces, Older People, Pregnancy, Prisoners and reoffenders, rape and sexual abuse and terminal illness. https://helplines.org/helplines/ Updated 20.03.2020

Action on Hearing Loss - able to provide hearing check down the phone. Advice and guidance on all aspects of hearing loss, rights, benefits etc. https://www.actiononhearingloss.org.uk/hearing-health/check-your-hearing/ Updated 20.03.2020

Marie Curie - Support when you need it if you or someone you care about is living with a terminal illness. Companionship/support/practical help/Helper Volunteers 0800 090 2309 www.maricurie.org.uk/help Updated 20.03.2020

Veterans Gateway - online resource Information about a variety of issues for veterans, from housing, health to mental health and money. https://www.veteransgateway.org.uk Updated 20.03.2020

Be Our Guest - Contact the Elderly - conversation and chats. 01934 316578 Fiona Frankline https://www.reengage.org.uk/calendar Updated 20.03.2020

Clic Sargent - Support with advice and guidance - children, teens and young adults. Advice re: finances and financial support, bereavement support www.clicsargent.org.uk Updated 20.03.2020

Self Injury Support - Offer self help material, safe space to talk or text, information and support. For girls and women, up to 24. 0808 800 8088 and text - 07537 432444 https://www.selfinjurysupport.org.uk/our-support-services Updated 20.03.2020

The Salvation Army, Congress Hall, Armada Way, Plymouth, PL1 1LD Normally do weekly drop-in. Need to establish what is on offer now during Coronavirus isolation 01752 668454 https://www.salvationarmy.org.uk/ devonandcornwall@salvationarmy.org.uk Updated 20.03.2020

Papyrus (prevention of young suicide) - Free helpline for young people who are feeling suicidal or if you are worried about a young person. 0800 068 4141 www.papyrus-uk.org pat@papyrus-uk.org Updated 20.03.2020

Men's Advice Line - Confidential helpline for men experiencing domestic violence from a partner or ex-partner 0808 801 0327 http://www.mensadviceline.org.uk/ info@mensadviceline.org.uk We help by giving you time to tell your story, offering emotional support, providing practical advice, signposting you to other services for specialist help. Updated 20.03.2020

SSAFA - Soldiers', Sailors', and Airmen's Families Association. SSAFA can help provide practical, financial and emotional support for service personnel, veterans and their families. National organisation with local offices 0808 802 1212 or 01752 553 414 https://www.ssafa.org.uk/plymouth-1/plymouth/ Updated 20.03.2020

Kooth - XenZone is a provider of online mental health services for children, young people and adults. Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use. www.kooth.com Updated 20.03.2020

Macmillan Cancer Support - Mustard Tree Macmillan Centre, Level 3 Derriford Hospital. Help support and advice - living with and beyond cancer 01752 763672. Updated 20.03.2020

HMRC Government - Register to get coronavirus support if you're extremely vulnerable - you can also register on behalf of someone else https://www.gov.uk/coronavirus-extremely-vulnerable

Giving World - Browse the available products here: https://products.givingworld.org.uk/product-categories Free Supplies of clothing, food Items, toiletries, cleaning and household products so the most vulnerable people in our communities can stay safe and well. If you are not already registered with us to access free of charge business surplus stock, you can do so here: https://www.givingworld.org.uk/charity/ admin@givingworld.org.uk Updated 24.03.2020

Mental Health UK - Publication about looking after your mental health during Coronavirus. https://www.mentalhealth.org.uk/publications/looking-after-your-mental-health-during-coronavirus-outbreak Updated 26.03.20

Government - Advice on safeguarding volunteers https://www.gov.uk/government/publications/safeguarding-factsheet-community-volunteers-during-covid-19-outbreak Updated 26.03.20

A great article on understanding how we might be feeling about the pandemic https://hbr.org/2020/03/that-discomfort-youre-feeling-is-grief Updated 26.03.20

Isolation Notes - To reduce the burden on GP practices a new online system is now live for patients to be emailed a digital isolation note https://111.nhs.uk/isolation-note/ Updated 27.03.20

Mental Health Apps - Mental health apps recommended by the NHS - Click here for link. Updated 30.03.20

Rethink - Ideas and stories about managing your mental wellbeing during Covid-19 outbreak - Click here for link. Updated 30.03.20

NHS Every Mind Matters - Tips and advice to help with mental wellbeing during isolation - Click here for link. Updated 30.03.20

Independent Age - Information and advice about residential care, care at home, going into hospital, housing, NHS Continuing Healthcare and many more issues. Advice line 8:30am to 6:30pm, Monday to Friday and 9am to 1pm Saturdays 0800 319 6789. Click here for link. Updated 31.03.20

Ability Net - Can teach people (elderly and/or disabled) to do online shopping REMOTELY free of charge. The client needs a computer, internet access, email and a phone. Call during office hours 0800 269 545 or click here for link. Updated 31.03.20

Suggestions to keep you entertained

Opera - Free live streaming during Covid-19 outbreak - Click here for link. Updated 30.03.20

Colouring - Free colouring books to download - Click here for link. Updated 30.03.20

NHS Exercise - Physical exercise ideas for older adults - Click here for link. Updated 30.03.20

NHS Sitting Exercise - Sitting Exercises - Click here for link. Updated 30.03.20

National Theatre - Streaming a free play every Thursday night at 7pm via it's Youtube channel. Click here for link. Updated 30.03.20

Joe Wicks The Body Coach - 30 minute live workouts Monday to Friday 09.00 - 09.30, aimed at children but suitable for all ages. Note: you need to subscribe to his YouTube channel in order to be able to watch them. Click here for link. Updated 30.03.20

Victim Support

The Office for the Police and Crime Commissioner is concerned that there may be an increase in domestic abuse, hate crimes, fraud and sexual exploitation as a result of the effect of Covid-19. Anyone being subject to any of these crimes should contact the Victim Care Unit which is based in Exeter:

https://www.victimcaredevonandcornwall.org.uk/

Crimes can also be reported anonymously on 0800 555 111 which is the number for Crimestoppers

Fraud

Sadly there have been a number of reports of coronavirus-themed phishing emails, which trick recipients into opening malicious attachments allowing the theft of their personal information or financial details. Some of the emails claim to be from a research group mimicking the World Health Organisation (WHO) or US Centres for Disease Control and Prevention (CDC). They claim to provide the victim with a list of active infections in their area if they click on a link to a credential-stealing page, or make a bitcoin donation.

Other fraudsters are tricking people into clicking on a malicious link to a newsletter with coronavirus updates, sending investment and trading advice on how to take financial advantage of the economic downturn or directing people to a fake HMRC website offering tax refunds.

There have also been reports of burglars posing as NHS workers testing for the illness in order to gain entry to properties. The Metropolitan Police has also issued a warning over thieves who offer to do shopping for elderly people confined to their homes, and then keep their money.

Citizens Advice

All advice services have moved to to online or digital. This is the case both for the drop in and for advice appointments. Providing advice remotely is proving challenging for some of the most vulnerable people we help but please be assured our staff and volunteers are committed to providing the best service we can in these difficult times.

Also, we would encourage those who can to make sure they use trusted information sources to answer their questions. These include:

Citizens Advice

Public Health England

Gov.uk site

Useful Information

Please do have a look at this booklet. It contains lots of useful information including the signs and symptoms to look out for, help if you are feeling anxious, ideas for indoor exercise and activities for adults and children and more.

Handwashing advice

Poster

Useful links

News

Coronavirus

Town Hall Closure to Visitors - From midday Thursday 19 March until Further Notice

In an effort to limit the Covid-19 virus spreading, and in the interest of the health and wellbeing of the staff and public, the Town Hall is now closed to visitors.

In accordance with Government advice meetings at the Town Council have been suspended until further notice. More information will be posted online, via social media and noticeboards when we are able to recommence holding public meetings.

We are however endeavouring to function as normal and continue with the statutory services of the Council and remain contactable by phone on 01752 893815, or by emailing townclerk@ivybridge.gov.uk. Town Councillors’ details can also be found by visiting www.ivybridge.gov.uk listed under Council Business.

We are endeavouring to provide up to date information and respond to any queries. If your query relates to COVID-19 we will signpost you to the help you require.

Thank you for your understanding.


The Town Council's offices are located in the Town Hall, Erme Court, Leonards Road, Ivybridge, PL21 0SZ.

Tel 01752 893815

Fax 01752 896488

e-mail townclerk@ivybridge.gov.uk

Personal visitors are welcome to call into both the Town Hall and into the town's Information Centre located in The Watermark nearby.

There are three tiers of local government with areas of responsibility in Ivybridge - Devon County Council, South Hams District Council and Ivybridge Town Council. Ivybridge is divided into 2 different wards: Ivybridge East and Ivybridge West. The Town Council comprises 16 elected members - 8 for each ward- who work for the town in a voluntary capacity. The person acting as Town Mayor is elected annually in May, and Town Council elections are held every four years.

Volunteer Programme Feb-April 2020-2.pdf

Ivybridge Town Council Parks Volunteer Programme for February to April 2020

Currently on hold due to Covid-19

If anyone would like to get involved please contact Andrew Price, Parks Ranger

andrewprice@ivybridge.gov.uk or contact 01752 893815


Ivybridge Celebrates Peace in Europe

Following Government guidance the VE Day 75 community celebrations on Friday 8 May will be cancelled due to the Coronavirus emergency.

The Pageantmaster for VE Day 75 passes his sincere thanks to everyone who registered their event.